Based on 38 customer reviews and online research, lookfantastic.com has a consumer rating of 2.4 out of 5 stars, indicating most customers are not satisfied with lookfantastic.
How would you rate lookfantastic?
Horrible. This company is a scam. Sends you faulty products, and when you've returned them, leaves you hanging with your refund. You literally have to beg to even be given updates. Avoid at all costs.
For the record, was given the round around and ended up conversing with different reps namely Mica, Ciara, Brad and Jennifer, and none were actually helpful. Also, please note this company likes to disguise itself as being based in a certain country (SG, IN etc.) but it's actually based in UK. Again, avoid at all costs
Avoid! Over a month ago I have ordered from 6 items. The cheapest two of them arrived promptly the rest didn't despite the dispatch email saying all the items were posted. After numerous emails I still did not receive replacement or a refund. The customer service didn't even bother to reply to an email I have sent them a week ago. Will try to recover my money through my bank. If you want to receive your goods shop somewhere else. They are scammers and woudn't be surprised if they go bust soon. There are much better companies out there.
All Customer Reviews (38)
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